RUKEDY
LIMITED
COMPANY
REFUND POLICY
LOCAL
Clients are eligible for a full refund if they cancel at least 24 hours before the scheduled service time. Once timber procurement or cutting has commenced for a custom order, cancellations are subject to a processing fee. No refunds will be issued once the cutting order is substantially complete.
INTERNATIONAL TIMBER EXPORT ORDERS (PAYMENT & SHIPMENTS)
A half deposit of the total order value is required to confirm an international timber export order and initiate the processing, timber acquisition, and preliminary logistics arrangements.
The remaining balance (full payment) is required once the lumber is loaded into the container at the port, prior to vessel departure and Bill of Lading issuance.
Cancellation After Half Deposit (Before Lumber Processing/Loading)
If a client cancels an export order after paying the half deposit but before the lumber is loaded into the container, the deposit is generally non-refundable. This deposit covers initial costs incurred by Rukedy, including timber acquisition, processing, initial logistics arrangements, and administrative overhead.
In exceptional circumstances, Rukedy may, at its sole discretion, offer a partial credit towards a future order if minimal costs have been incurred. This will be evaluated on a case-by-case basis.
Quality Assurance & Valid Claims
Rukedy is deeply committed to delivering timber of the highest standard and ensuring your complete satisfaction. In the unlikely event of a discrepancy, clients may make claims if the lumber does not meet these agreed-upon standards. Such claims, along with robust supporting evidence such as, third-party inspection reports and photos, must be submitted in writing within 3 days of cargo receipt. Only valid claims will be handled in strict accordance with the terms of the sales contract, which may include replacement of goods, credit, or partial refunds, as determined by Rukedy after thorough investigation and confirmation of the discrepancy.