Help
Common Questions Answered Here
Q: How do I place an order for timber?
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A: You can inquire about our timber products by the sending us an email at rukedy.company.ltd@gmail.com or calling us directly at +233 593 661 194. Our team will guide you through the selection and ordering process.
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Q: What are your machine renting services?
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A: We offer the rental of various timber processing and logging machines, with or without experienced operators, to support other forestry operations or construction projects. Please contact us for equipment availability and rates.
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Q: How do "shares in machines" work?
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A: This initiative allows partners or investors to co-own or fractionally own specialized timber machinery with RUKEDY, reducing individual capital burden while providing access to advanced equipment and shared operational benefits. Contact us for partnership details.
Timber Types
Q: What types of timber species do you have?
A: Our selection includes a wide range of West African timber species, each expertly cut to meet your specific requirements.
Dimensions
Q: What dimensions of timber do you offer?
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A: For readily available species, we typically stock thicknesses of 25mm, 50mm, 75mm, and 100mm. We can also accommodate custom dimensions to meet specific client requirements.
Export
Q: How do I place an order for products for export?
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A: By the sending us an email at rukedy.company.ltd@gmail.com or calling us directly at +233 593 661 194. Our team will guide you through the export process.
Q: How do international timber export orders work?
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A: For international orders, a half deposit of the total order value is required to confirm your order and begin processing. The remaining balance (full payment) is due once your lumber is loaded into the container at the port, prior to vessel departure. We arrange all necessary documentation.